Terms of Service

Last updated: December 2025

These Terms of Service ("Terms") outline the agreement between you ("the User") and The Question First Group ("we," "us," "our"), a company based in the United States, regarding your use of our website, digital products, coaching, consulting, training, memberships, and any related services (collectively, the "Services"). By accessing or using our website or purchasing any Service, you agree to these Terms.

1. Introduction

By accessing our website or using our Services, you confirm that you are at least 18 years old and legally able to enter into this agreement. If you do not agree with these Terms, you must not use our website or purchase our Services.

2. Definitions

Services: Coaching, consulting, training, digital course, digital products, toolkits, memberships, workshops, and any other related coaching, education and training offerings.

User: Any individual or organization accessing our website or purchasing a Service.

Digital Products: Downloads, templates, frameworks, videos, online tools, or similar content.

3. Use of Website and Content

By using our website, you agree not to:

  • Engage in unlawful, harmful, or abusive activities.
  • Attempt to gain unauthorized access to our systems.
  • Scrape, copy, reproduce, or extract content without explicit written permission.
  • Use the website in a way that disrupts or damages functionality.

We reserve the right to suspend or block access for any misuse.

4. Purchasing and Payment

Payment must be made in full at the time of purchase unless expressly stated otherwise. Prices are listed in USD and may change at any time. You are responsible for any local taxes or fees associated with your purchase.

We reserve the right to decline or cancel orders at our discretion.

5. Cancellations and Refunds

Digital Products

All sales of digital products are final. Due to the instant-access nature of downloads, no refunds are provided unless otherwise stated. 

Services, Coaching, and Programs

Cancellations must be made in writing. Any refund eligibility will be outlined in the specific service agreement. Services already delivered are non-refundable unless otherwise stated.

For ongoing programs or memberships, cancellations take effect at the end of the current billing cycle unless otherwise stated.

We reserve the right to modify, discontinue, or adjust Services at any time.

6. No Professional Advice

Our Services provide education, coaching and guidance but do not constitute legal, financial, medical, psychological, or regulated professional advice. You are solely responsible for how you apply the information.

We are not liable for decisions or actions you or your organization take based on our training, coaching, or materials.

7. User Responsibilities

Users agree to:

  • Provide accurate and complete information.
  • Use our Services for lawful purposes only.
  • Not share, distribute, or reproduce our content without permission.
  • Maintain the confidentiality of any login details, if applicable.

8. Intellectual Property

All content, materials, tools, videos, frameworks, and written resources provided by The Question First Group remain our intellectual property.

Users receive a limited, non-transferable license for personal or organizational use as specified. No ownership rights are granted.

Any unauthorized reproduction or distribution is strictly prohibited.

9. Disclaimers

Our Services are intended to support professional growth and development; however, outcomes vary based on individual effort and circumstances.

We do not guarantee:

  • Increased revenue
  • Specific results
  • Client outcomes
  • Business performance changes

Your use of the website and Services is at your own risk.

10. Limitation of Liability

To the fullest extent permitted by U.S. law, The Question First Group is not liable for any indirect, incidental, consequential, or punitive damages.

In any case, our total liability shall not exceed the amount you paid for Services within the past 12 months.

We are not responsible for:

  • Service interruptions
  • Errors or omissions
  • Loss of data
  • Decisions made based on our content or coaching

11. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, store, and protect personal information.

12. Modifications to Services or Terms

We may update these Terms or modify our Services at any time. Changes take effect once posted on our website.

Continued use of our website or Services means you accept the updated Terms.

13. Governing Law

These Terms are governed by the laws of the United States. Any disputes shall be resolved exclusively in U.S. courts.

14. Severability

If any part of these Terms is deemed invalid, the remaining provisions continue in full force.

15. Entire Agreement

These Terms constitute the entire agreement between the User and The Question First Group and supersede any prior agreements.

16. Contact

For questions about these Terms, please contact us at: 

  • Email: marr@questionfirstgroup.com. 
  • Postal address: You may write to us at The Question First Group, PO Box 12136, Wilmington, NC, 28405, USA.